Accessibility Statement

Accessibility is important to the Township of North Kawartha. Most facilities, including the Municipal Office have main floor entry and assistive doors. The North Kawartha Community Centre is equipped with an elevator and viewing area for the ice pad. The ice pad is suitable for sledge hockey.

Accessibility Compliance Reports are available to the public upon request.

Accessibility Policy for the Website

The Township of North Kawartha website is WCAG 2.0 Level AA.

Historical documents (PDF, Scans, Microsoft Word, Microsoft Powerpoint) dated prior to December 31, 2011:  Every effort will be made to make the document available and AODA compliant. In the event a document provided on the website contains elements that are inaccessible, and alternative method will be provided by contacting the Township of North Kawartha at 705-656-4445 or 1-800-755-6931.

Municipal Elections Act

The Municipal Elections Act, requires the clerk to prepare a report about the identification, removal, and prevention of barriers that affect electors and candidates with disabilities and make the report available to the public within 90 days after a regular election.

Post-Election Accessibility Report Municipal Election 2022

About the AODA

The Accessibility for Ontarians with Disabilities Act, 2005 is an important law in Ontario. Businesses and organizations that provide goods and services to people in Ontario are required to meet certain accessibility standards. Accessibility standards will remove barriers in the areas of customer service, transportation, information and communication, built environment and employment.

The Township of North Kawartha recognizes that persons with disabilities should be provided with an equal opportunity to access goods, services and information in a manner consistent with the principles of independence, dignity, integration and equality. We have implemented the Customer Service Standard. The Information and Communications, Employment and Transportation Standards have been combined into the Integrated Accessibility Regulation which became law on July 1, 2011.

For more information about making Ontario Accessible please visit the Ministry of Economic Development, Trade and Employment Access On website.

2020-2025 Township of North Kawartha Multi-Year Accessibility Plan
Accessibility Status Reports 2022-2023
2023 Accessibility Compliance Report
Status Report for Accessibility Projects Completed Annually in 2019 and Prior Years

Accessible Customer Service By-Law and Policy

Accessible Customer Service By-Law #110/09 with Schedule "A" (Policy)

Township of North Kawartha Integrated Accessibility Standards Policy 

10.1 Training Procedures

10.2 Communicating with People with Disabilities

10.2.1 Customers with Vision Disabilities

10.2.2 Customers who are Deaf or Hard of Hearing

10.2.3 Customers with Physical Disabilities 

10.2.4 Customers with Intellectual or Developmental Disabilities 

10.2.5 Customers who have Learning Disabilities

10.2.6 Customers with Mental Health Disabilities

10.2.7Customers with Speech or Language Impairments

10.2.8 Customers who are Deaf - Blind

10.2.9 Talk about Disabilities - Choose the Right Word

10.3 Customer Request and Feedback

10.4 Notice of Provision of Documents in Accessible Formats

10.5 Notice of Temporary Disruptions

10.6 Service Animals for People with Disabilities

10.7 Support Persons for People with Disabilities

10.8 Assistive Devices and Services for People with Disabilities

10.9 Accessibility to Waste Collection Service (Curbside Pickup)

10.10 Resources

Accessible Information Request Form

Accessible Customer Service Feedback Form

Accessibility Brochure
Accessibility Plan

Ontario Regulation 191/11: Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005, Section 4. (1) requires the Township to establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under the Regulation; post the accessibility plan on their website; provide the plan in an accessible format upon request and review and update the plan at least once every five years.

Ontario Regulation 191/11

Township of North Kawartha 2020-2025 Accessibility Plan 

Township of North Kawartha 2014-2019 Accessibility Plan

Township of North Kawartha Integrated Accessibility Standards Policy 

Status Report for Accessibility Projects Completed Annually in 2019 and Prior Years

Status Report for Accessibility Projects Completed Annually in 2020 and 2021
Request for Alternate Formats
As part of North Kawartha’s Accessible Customer Service Policy we strive to ensure that municipal goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people. Printed and electronic materials may be made available in multiple formats as needed and/or by request.
Accessible Information Request Form
Feedback Form
Our goal is to meet and exceed customer service expectations for people of all ages and abilities. We encourage customer service feedback about the delivery of accessible services. Feedback helps identify the areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services in the Township.
Accessible Customer Service Feedback Form

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