Customer Complaints Policy

Complaints

Council passed a By-Law to implement a Corporate Complaints Policy and Procedures to effectively process complaints and to welcome complaints as a valuable form of feedback regarding our services, operations and facilities. The information gained will assist with and improve the quality of services provided by the Township and the experience of our residents and the general public.

Corporate Customer Complaints Policy and Procedures
Customer Complaint Form

If you would like to make a by-law complaint, please complete the By-Law Complaint Form.  Once submitted this form is emailed to our By-Law Enforcement Department.  All By-Law complaints need to be made in writing.

Please include the following details:

• Address or location where the by-law infraction took place
• Your contact information (name, address, phone number and email)

For more information regarding complaints please see our Corporate Customer Complaints Policy and Procedures. To learn more about the difference between an official by-law complaint and reporting a concern please email the By-Law Enforcement Officer.

Noise Complaints

To make a noise complaint during business hours please contact the By-Law Enforcement Officer.  For noise complaints outside of business hours, please contact the Ontario Provincial Police. 

Complaints to the Ontario Ombudsman 

The Ombudsman’s role is to enhance, not replace local accountability. The Ombudsman’s 
office strongly encourages municipalities to resolve local issues through their own 
Complaints process. Complaints made to the Ombudsman’s office will be assessed and if 
an issue has not followed the local Complaint process, the Complainant will be referred to 
the local municipality. If the local mechanism has been exhausted the Ombudsman’s office 
will assess the complaint. The Ombudsman’s office defines the resolution of a Complaint 
as being satisfied that there has been appropriate action, follow-up and investigation of a 
Complaint i.e. the Complainant may not get what they have requested.

File a complaint with Ombudsman Ontario